Privacy Policy
This Privacy Policy explains how Boaden Renovations collects, uses, stores and protects personal data in accordance with UK and EU data protection law.
1. Who We Are
This website is operated by Boaden Renovations, a residential painting and decorating specialist based in Nottinghamshire.
Address: 7 Skithorne Rise, Lowdham, Nottingham, NG14 7AQ
Telephone: 07773 864283
Email: boadenrenovations@gmail.com
For the purposes of data protection legislation, Boaden Renovations is the data controller responsible for your personal data.
2. Data Protection Principles
We process personal data in accordance with the principles set out in the UK General Data Protection Regulation (UK GDPR) and EU GDPR. This means that personal data is:
• Processed lawfully, fairly and transparently
• Collected for specified, explicit and legitimate purposes
• Adequate, relevant and limited to what is necessary
• Accurate and kept up to date
• Stored securely and for no longer than necessary
3. Personal Data We Collect
We may collect and process the following categories of personal data:
• Name
• Email address
• Telephone number
• Address or location details (where relevant to a quotation)
• Enquiry details submitted via contact forms, email or telephone
• Website usage data (via analytics cookies)
We do not knowingly collect special category data or data relating to children.
4. How We Collect Personal Data
Personal data is collected when you:
• Submit an enquiry through our website
• Contact us by email or telephone
• Request a quotation or further information
• Interact with the website (via cookies and analytics)
5. Lawful Bases for Processing
We process personal data under the following lawful bases:
Contractual necessity
Where processing is required to provide a quotation or carry out agreed services.
Legitimate interest
To respond to enquiries, manage client relationships, improve services and maintain website security.
Consent
Where required for analytics cookies or optional communications.
6. How We Use Your Data
Personal data is used only for legitimate business purposes, including:
• Responding to enquiries and requests for quotations
• Communicating about services or ongoing projects
• Managing appointments and site visits
• Improving website performance and user experience
• Meeting legal or regulatory obligations
We do not sell, rent or trade personal data.
7. Analytics & Website Data
This website uses Google Analytics 4 to understand how visitors use the site. Analytics data is anonymised where possible and used only to improve website performance.
Analytics cookies are only activated after you provide consent via the cookie banner. For further details, please see our Cookie Policy.
8. Data Sharing
We do not share personal data with third parties except where:
• Required to deliver services (e.g. trusted service providers)
• Required by law or regulatory authorities
• Necessary for website analytics (e.g. Google)
All third parties are required to process data securely and lawfully.
9. Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected, including:
• Enquiry data – retained for a reasonable period to manage follow-up
• Client records – retained for accounting and legal obligations
• Analytics data – retained in line with platform policies
10. Your Data Protection Rights
Under data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent
Requests can be made by contacting us using the details above.
11. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
While no website can guarantee absolute security, we take data protection seriously and follow best practices.
12. Complaints
If you have concerns about how your data is handled, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://www.ico.org.uk
13. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, technical or operational changes. The latest version will always be published on this page.
Last updated: January 2025